Contact Us

Our incredible team of product and order specialists are available to you all year round (except for Christmas Day & New Year's Day) and would love to help with your enquiry! You can contact us via our virtual assistant ABi.

VIRTUAL ASSISTANT ABi

Our Virtual Assistant ABi is available 24/7 to help you instantly! Just click on the help bubble at the bottom left of the page. ABi can answer many of your questions or gather information so our team can assist you faster. If you need to speak to a team member, you can leave a message and we’ll get back to you within 2-4 business days.

On the Adore Beauty app, go to the Me section and click Live Chat Help to reach ABi or our team.

Response Times:

ABi: Instant assistance
Agent Response: We’re experiencing higher enquiry volumes than usual, so our response time may be up to 4 business days, but we’ll do our best to get back to you sooner. We really appreciate your patience.

HELP CENTRE

Our Help Centre has a variety of FAQs and helpful articles that may answer your question right away. If you prefer to explore solutions on your own, it’s a great place to start!

PHONE SUPPORT

If you prefer to speak with us by phone, you can call our customer service line and leave a voicemail. A member of our team will return your call as soon as possible. We’re available Monday to Friday, 9:00 AM–5:00 PM (AEST).Phone: +61 3 9344 1671

We’re here to make your Adore Beauty experience as smooth as possible, don’t hesitate to reach out!

Adore Beauty Acknowledges the Woiwurrung language group of the Eastern Kulin Nations as the Traditional Owners of the land our Customer Fulfillment Center and Head Office conduct our business operations on. We would like to extend that Acknowledgement and Respect to all First Nations People and Elders across Australia as our parcels travel across their land, air and water. We recognise First Nations Peoples continuous relationship and connection to Country and at Adore Beauty we commit to treading lightly on the land our parcels travel. We pay our respects to Elders past, present and future.

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