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Adore Beauty Returns Policy
130-Day Returns
Sometimes it just doesn’t work out, and that’s okay! If you change your mind about your purchase, you are welcome to return your product to us within 130 days of the purchase date.
- Items must be returned unopened, unused, and in their original packaging.
- Gift cards/vouchers cannot be returned and are not redeemable for cash unless faulty.
- Shipping on Refundid returns is at the cost of the customer and will be deducted from the refund.
- Items bought on sale or with a discount code will be refunded at the price paid after the discount.
- Refunds will be applied to the original payment method used.
Reasons for Return
1. Change of Mind/Ordered Incorrect Product
If you change your mind about your purchase, we’re happy to accept your return, provided the following:
- The item is unopened, unused, and in original packaging.
- If the purchase included a Gift with Purchase (GWP), the gift must be returned along with the purchased item. If the gift is not returned, your refund may be reversed or denied upon inspection, and the items will be sent back to you.
- Buy 2 Get 1 FREE*: If you return part of your order, the FREE item must be returned too. Refunds won’t be approved otherwise, and items may be sent back to you.
- Return shipping for change of mind is at the customer's expense and will be deducted from the total refund amount.
- Clearance items are final sale and are not eligible for return or exchange.
- Intimate wellness devices, and oral care items cannot be returned for a change of mind due for hygiene purposes.
- Returns must be made within 130 days.
2. Returning Fragrances from The Scent Room Promise
When you buy a full-size fragrance (30ml and over) from The Scent Room (Niche Fragrance), you'll receive a matching miniature vial. Here's how it works:
- Before opening the full-size bottle, test the miniature vial.
- If you don’t love it, simply return the unopened full-size fragrance for a full refund (shipping costs will also be refunded).
- Excludes home fragrances and gift sets.
3. Damaged in Transit
If your item arrived damaged, we’re so sorry! Please:
- Take a clear photo of the damage.
- Contact us within 7 days of delivery via our Virtual Assistant, ABi. Just click the help bubble at the bottom left of the page and select “Returns, Faults & Warranties.”
Please don’t dispose of the damaged item until we’ve had a chance to assist you.
4. Incorrect Colour Match (Foundation)
If you used our Findation tool but still ended up with the wrong colour match for foundation, simply:
- Let us know the foundations you selected in the notes section when you contact us.
- We’ll review your selection and guide you through the return.
5. Received Incorrect Item
If you received the wrong item(s), we’re here to assist you!
- You can return the incorrect item(s) free of charge, and we will cover the shipping costs.
Please submit your return via the Refundid portal, and we will promptly send you the correct item(s)
6. Faulty Item
If you’ve received a faulty item, please:
- Take a photo of the fault.
- Contact us within 7 days of delivery via the Refundid portal below.
Do not dispose of the faulty item until we've had a chance to review.
Return Instructions
For all returns, please click on the Refundid portal below. This ensures a smooth process, and we’ll keep you updated every step of the way.
How Instant Refundid works
Refer to the Standard Refundid Terms and Conditions here. You have 7 days to put your instant return in the mail, otherwise Refundid will reverse your refund.
We want to make your return experience as smooth as possible, so if you have any questions, please don’t hesitate to reach out to our customer service team or view our frequently asked questions below:
Frequently Asked Questions
Standard Returns
Instant Refundid Returns
Adore Beauty Acknowledges the Woiwurrung language group of the Eastern Kulin Nations as the Traditional Owners of the land our Customer Fulfillment Center and Head Office conduct our business operations on. We would like to extend that Acknowledgement and Respect to all First Nations People and Elders across Australia as our parcels travel across their land, air and water. We recognise First Nations Peoples continuous relationship and connection to Country and at Adore Beauty we commit to treading lightly on the land our parcels travel. We pay our respects to Elders past, present and future.
Customer Service
Instant refunds, 130 day returns
View our returns policy
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